WK, WAHYU, Mike Nuralisa, Marini Ramadhona, Adam Firdaus, dan Neng Sugiana. “The Role of Electronic Service Quality in Establishing Customer Satisfaction and Trust in E-Commerce Platforms”. Jurnal Teknologi Informasi 5, no. 1 (September 6, 2025): 5-12. Diakses Juli 27, 2026. http://e-journal.lpkia.ac.id/index.php/jti/article/view/571.